Privacy Policy

Introduction

Curbside Movers and its subsidiaries, divisions, and affiliates (collectively, "Curbside Movers," "we," "us," and "our") recognize the importance of protecting the privacy of the personal information you provide to us. This Privacy Policy ("Policy") is designed to help you understand how we collect, use, disclose, and manage the personal information you entrust to us when you use our services on the websites, mobile applications, email exchanges, or any other platforms where this Policy is posted or linked (collectively, the "Service").

By using our Service, you agree to this Policy and our Terms of Service. Please read this Policy carefully before using the Service, as it contains essential information about who we are, why we collect and use personal information, and your rights concerning your data.

This Policy is provided in the English language. In case of discrepancies between this version and any translated versions, the English version will be controlled.

Who We Are

Curbside Movers specializes in providing moving services, including apartment moves, office relocations, and other local and careful moving solutions.

If you have any questions or concerns about this Policy, feel free to contact us at curbsidemovers@gmail.com.

Children and Individuals Under the Age of Eighteen

The Service provided by Curbside Movers is not intended for use or access by individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18.

If you are under the age of 18, please do not provide any personal information through our Service. Parents and guardians should actively monitor their children's online activity to ensure their personal information is not shared without consent.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without proper parental consent, we will promptly delete such information from our records.

If you believe that we may have collected personal information from or about a child under the age of 18, please contact us immediately at curbsidemovers@gmail.com, and we will take appropriate measures to address the situation.

Collection of Personal Information

Curbside Movers collects personal information to provide and improve our services and ensure a smooth customer experience. The types of personal information we collect fall into three main categories:

1. Information You Provide to Us

We collect personal information directly from you when you:

• Contact us via email or through our website.
• Request a quote for our moving services.
• Provide feedback, comments, or reviews about our services.

Examples of the information you may provide include:

• Full name
• Email address
• Phone number
• Moving details, such as pick-up and delivery addresses, preferred dates, and specific requirements

2. Information We Obtain Indirectly

We may receive personal information about you from third-party affiliates or referral partners, such as platforms that help connect customers to moving companies. This information may include:

• Your contact details (e.g., name, phone number, email)
• General moving requirements (e.g., moving dates, locations, and types of items to move)

3. Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and other tracking technologies. This includes:

• Your IP address
• Browser type and version
• Operating system and device type
• Referring URLs and the pages you visit on our website
• Time and date of your visit

Purpose of Collecting Personal Information

We collect this information to:

• Provide our moving services efficiently and accurately.
• Respond to your inquiries and provide customer support.
• Improve and optimize our website and services.
• Understand customer needs to tailor our services accordingly.
• Comply with legal and regulatory obligations.

Categories of Personal Information Collected and Purpose for Collection

Curbside Movers collects the following categories of personal information for specific purposes:

1. Contact Information

• Examples: Name, email address, phone number, street address, city, state, and zip code.
• Purpose: To communicate with you, provide quotes, schedule and coordinate moving services, and respond to inquiries.

2. Moving Details

• Examples: Pick-up and delivery addresses, preferred moving dates, list of items to be moved, and specific requirements (e.g., fragile items or special handling).
• Purpose: To fulfill and customize our moving services based on your needs.

3. Communication Preferences

• Examples: Preferences for receiving updates, promotions, or service notifications.
• Purpose: To tailor communications and ensure you receive relevant updates about your service.

4. Online Behavior Information

• Examples: IP address, browser type, device type, referring URLs, and pages visited on our website.
• Purpose: To analyze website traffic, improve user experience, and optimize our website performance.

5. Feedback and Reviews

• Examples: Comments, testimonials, or reviews you provide about our services.
• Purpose: To improve our offerings and address customer concerns.

6. Service Communications

• Examples: Information shared during phone calls, emails, or online chat support.
• Purpose: To resolve issues, handle complaints, and provide efficient customer service.

Curbside Movers collects only the personal information necessary to perform our services and fulfill the purposes described in this Policy.

Disclosure of Personal Information

Curbside Movers does not sell, rent, or trade your personal information to third parties. However, we may share your personal information in specific situations to fulfill the purposes outlined in this Privacy Policy:

1. Service Providers and Contractors

We may share your personal information with third-party vendors or contractors who perform services on our behalf. These services may include:

• Scheduling and coordinating moving services.
• Customer support and communication.
• Website hosting and maintenance.
• Data analysis to improve our services.

These third-party providers are bound by confidentiality agreements and may only use your personal information as necessary to perform their functions and as permitted by law.

2. Legal Requirements

We may disclose personal information when required to comply with applicable laws, regulations, legal processes, or enforceable government requests. This may include:

• Responding to subpoenas, court orders, or legal proceedings.
• Protecting the rights, property, or safety of Curbside Movers, our employees, our customers, or others.
• Preventing or addressing fraud or other unlawful activity.

3. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the business transaction. If such a transfer occurs, the successor entity will be bound by the terms of this Privacy Policy or a similar policy.

4. Your Consent

We may share your personal information with third parties if you provide explicit consent to do so. For example, if you agree to have your testimonial or feedback published on our website, we may share that information publicly.

5. Aggregate and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably identify you. For example, we may share statistical data about website traffic or customer trends to improve our services and better serve our customers.

Curbside Movers takes reasonable measures to ensure that your information is shared securely and only with parties that comply with applicable privacy laws and our privacy practices.

Cookies and Other Technologies

Curbside Movers uses cookies and similar technologies to enhance your experience on our website, analyze website performance, and provide relevant content.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our website. These files help us recognize your device and improve your browsing experience.

2. Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our website, such as navigation and access to secure areas.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to help us improve site functionality.
• Functionality Cookies: These cookies remember your preferences (e.g., language or location) to provide a more personalized experience.
• Analytics Cookies: We use third-party tools, such as Google Analytics, to collect data about website traffic and user behavior. This helps us optimize our website and services.

3. Why We Use Cookies

We use cookies and similar technologies to:

• Provide a seamless user experience on our website.
• Analyze website performance and usage.
• Remember your preferences and settings.
• Improve and personalize our services.

4. Managing Your Cookie Preferences

You can control how cookies are used on your device by adjusting your browser settings. Depending on the browser, you may be able to:

• Block all cookies.
• Delete cookies after each session.
• Disable certain types of cookies.

Please note that disabling cookies may limit some features and functionalities of our website.

5. Do-Not-Track Signals

Curbside Movers recognizes and respects browser-based "Do Not Track" (DNT) signals. When enabled, DNT signals will opt you out of tracking on our website.

For more information about how we use cookies or how to manage your cookie preferences, you can contact us at curbsidemovers@gmail.com.

Linked Sites

Our Service may contain links to websites, platforms, or services operated by third parties, including social media platforms and other related sites ("Linked Sites"). These links are provided for your convenience and do not imply our endorsement of or affiliation with those third parties.

1. Use of Linked Sites

When you click on a link to a Linked Site, you leave our Service and are subject to the privacy policies and terms of use of that Linked Site. We have no control over, and are not responsible for, the privacy practices, policies, or content of Linked Sites.

2. Collection of Your Information by Linked Sites

Linked Sites may collect personal information or use cookies and similar technologies to gather data about your interactions. We are not responsible for how Linked Sites collect, use, or disclose the information they collect.

3. Your Responsibility

We encourage you to exercise caution and review the privacy policies and terms of use of Linked Sites before sharing your personal information or interacting with their content.

Curbside Movers disclaims all liability that may arise from your use of Linked Sites or the information you share with them. By clicking on a link to a Linked Site, you acknowledge and agree that you are leaving our Service.

If you have any questions or concerns about Linked Sites or our policies, you can contact us at curbsidemovers@gmail.com.

User Contributions

Some features of the Curbside Movers Service may allow you to submit, upload, publish, or otherwise provide content, such as comments, reviews, feedback, or other materials ("User Contributions"). These contributions may be displayed on public areas of our website or shared with others.

1. Publicly Accessible Content

Please note that any User Contributions you submit to public areas of our Service may be visible to other users and the general public. Exercise caution when providing personal information or sensitive details in these areas, as we cannot control how others might use this information.

2. Guidelines for User Contributions

By providing User Contributions, you agree to the following:

• Your content does not violate any laws or third-party rights.
• You will not submit sensitive personal information, such as social security numbers, financial information, or personal details about others.
• Your contributions will not include harmful, defamatory, or unlawful content.

3. Use of User Contributions

Curbside Movers may use, reproduce, display, or share your User Contributions for marketing, promotional, or operational purposes. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use your contributions in accordance with this Privacy Policy and our Terms of Service.

4. Removal of User Contributions

If you wish to remove or modify your User Contributions, please contact us at curbsidemovers@gmail.com. While we will make reasonable efforts to accommodate your request, we cannot guarantee the removal of your content from public areas or third-party platforms once it has been shared or distributed.

Curbside Movers reserves the right to monitor, edit, or remove User Contributions that violate this Privacy Policy or our Terms of Service.

Removing Your Information and Opting Out of Certain Emails

Curbside Movers respects your preferences regarding the personal information you share with us and the communications you receive.

1. Removing Your Information

If you have provided your personal information to us and wish to have it removed from our records, you can contact us at curbsidemovers@gmail.com. Upon your request, we will take reasonable steps to delete your information, subject to the following conditions:

• We may retain certain information to complete past transactions or comply with legal and regulatory obligations.
• Some data may remain in backup or archived systems that are not actively used but are retained for security or business continuity purposes.

2. Opting Out of Marketing Emails

If you no longer wish to receive promotional emails or newsletters from Curbside Movers, you can opt out by:

• Following the "unsubscribe" instructions included at the bottom of each email.
• Contacting us directly at curbsidemovers@gmail.com to request removal from our marketing list.

Please note: Even if you opt out of promotional communications, we may still send you transactional or service-related emails, such as confirmations, updates about your move, or responses to customer service inquiries.

3. Communication Preferences

You may manage your communication preferences (e.g., the frequency or type of emails you receive) by contacting us at curbsidemovers@gmail.com.

Curbside Movers is committed to ensuring that you have control over your information and how we communicate with you. If you encounter any issues or have specific requests, don't hesitate to reach out to us.

SMS/MMS Mobile Messaging Program

Curbside Movers may offer an SMS/MMS mobile messaging program (the "Program") to communicate with customers and provide updates about services, such as appointment confirmations, reminders, or promotions. Participation in the Program is entirely voluntary, and you can opt out at any time.

1. Information Collected Through the Program

When you opt in to the Program, we may collect and store the following information:

• Your phone number.
• The content of the messages you send to us or receive from us (e.g., responses to appointment reminders or inquiries).
• Information about the timing and delivery of SMS/MMS messages.

2. Use of Information

We use the information collected through the Program to:

• Provide service updates, such as confirmations and reminders.
• Respond to your inquiries or requests via text messages.
• Notify you about special offers or promotions (if applicable).

3. Third-Party Service Providers

We may use third-party platforms or service providers to facilitate our SMS/MMS communications. These providers may have access to your information solely for the purpose of delivering messages on our behalf. They are prohibited from using your information for any other purpose.

4. Opting Out of the Program

You can opt out of the Program at any time by replying "STOP" to any message you receive from us. Once you opt out, you will no longer receive SMS/MMS communications from Curbside Movers unless you opt back in.

5. Cost and Charges

Standard messaging and data rates may apply, depending on your mobile carrier and plan. You are responsible for any charges incurred from your participation in the Program.

6. Compliance

Curbside Movers complies with applicable laws and regulations governing SMS/MMS communications, including providing clear opt-in and opt-out instructions.

If you have any questions about the Program or need assistance, you can contact us at curbsidemovers@gmail.com.

Changes to Our Privacy Policy

Curbside Movers reserves the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the updated Policy on our website, unless otherwise specified.

1. Notification of Changes

If we make material changes to this Privacy Policy, we will notify you in one or more of the following ways:

• Posting a notice on our website.
• Sending an email to the address you provided, if applicable.

2. Reviewing Updates

We encourage you to regularly review this Privacy Policy to stay informed about how we protect your information and to understand any changes. Your continued use of our Service after any updates to this Policy constitutes your acceptance of the revised terms.

3. Effective Date

This Privacy Policy is effective as of January 23, 2025, and will remain in effect until any future changes are published.

If you have any questions about this Privacy Policy or any changes made, feel free to contact us at curbsidemovers@gmail.com.

Security

Curbside Movers is committed to protecting the security of your personal information. We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure.

1. Security Measures We Use

• Encryption: Sensitive information, such as your personal details, is encrypted during transmission using secure protocols (e.g., HTTPS).
• Access Controls: Access to your personal information is limited to authorized personnel who need it to perform their job duties.
• Monitoring: We regularly monitor our systems for vulnerabilities and potential threats to maintain the integrity of your data.

2. Limitations of Security

While we strive to protect your information, no security system is completely foolproof. By using our Service, you acknowledge and accept the inherent risks of transmitting personal information over the internet.

3. Protecting Your Account Information

If you have an account with Curbside Movers, you are responsible for maintaining the confidentiality of your account details, including your password. We strongly recommend:

• Using a strong, unique password.
• Not sharing your password with others.
• Logging out of your account when using a shared or public device.

4. Reporting Security Incidents

If you suspect any unauthorized access to your information or detect any suspicious activity involving your account, please contact us immediately at curbsidemovers@gmail.com.

Curbside Movers continuously updates its security measures to adapt to evolving technologies and potential risks. While we cannot guarantee absolute security, we are dedicated to protecting your information to the best of our ability.

Consent to Processing and International Transfers

Curbside Movers operates in the United States, and any personal information you provide to us may be processed, stored, and transferred to our systems and servers located in the United States or other countries where we or our service providers operate. By using our Service, you consent to the collection, transfer, storage, and processing of your personal information in and to these countries.

1. Cross-Border Transfers

The privacy and data protection laws in these countries may differ from those in your jurisdiction. However, we take steps to ensure that your information is handled in accordance with this Privacy Policy and applicable legal requirements, regardless of where it is processed.

2. Data Protection Measures

When transferring personal information internationally, we implement appropriate safeguards to protect your data, such as:

• Using contractual agreements that comply with applicable privacy laws.
• Partnering only with service providers that adhere to strong data protection practices.

3. Your Rights Regarding International Transfers

If you are located outside the United States, you have the right to:

• Request details about how your information is transferred and processed.
• Withdraw your consent to international data transfers, though doing so may limit your ability to use certain features of our Service.

For more information about how we process and protect your personal information during international transfers, please contact us at curbsidemovers@gmail.com.

Special Notice for California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other applicable laws. This section outlines your rights and how Curbside Movers complies with California privacy laws.

1. Personal Information We Collect

Under the CCPA, "personal information" includes information that identifies, relates to, describes, or can be reasonably linked to an individual or household. The categories of personal information we collect are described in the "Collection of Personal Information" section of this Privacy Policy and include:

• Contact details (e.g., name, email, phone number).
• Moving-related details (e.g., addresses, dates).
• Online activity data (e.g., IP address, device information).

2. Your Rights Under the CCPA

As a California resident, you have the following rights:

• Right to Know: You may request information about:
  1. The categories and specific pieces of personal information we have collected about you.
  2. The categories of sources from which the personal information is collected.
  3. The business or commercial purpose for collecting your personal information.
  4. The categories of third parties with whom we share personal information.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions, such as completing a transaction, detecting security incidents, or complying with legal obligations.
• Right to Opt Out of Sale or Sharing: While Curbside Movers does not sell personal information, you have the right to opt out if we ever engage in the sale or sharing of your personal information in the future.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service based on your choices.

3. Submitting Requests

To exercise your rights under the CCPA, you can:

• Email us at curbsidemovers@gmail.com.
• Provide sufficient information to verify your identity (e.g., name, email, and details about your relationship with us).

We will respond to verifiable requests within the timeframe required by California law (typically within 45 days).

4. Do-Not-Track Signals

Curbside Movers recognizes "Do-Not-Track" signals sent by your browser or device and will honor such requests in accordance with California privacy laws.

5. Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us at curbsidemovers@gmail.com.

Account Deletion

If you would like to request deletion of your account or personal data, please visit our Account Deletion page.

Contacting Us

For additional details about your privacy rights or how to exercise them, feel free to reach out to us via email.